What can we help you with?
Frequently Asked Questions
What is the Kawaii Sweet?
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We deliver high-quality, sophisticated Japanese confectionery to the world by subscription to give our customers a "real" experience of life in Japan.
You can choose to subscribe to a monthly delivery of about 15 different types of snacks in a single box, or one-time purchase to deliver as a gift to a friend or loved one.
We would like everyone to experience a Kawaii Sweet box selected by Japanese who love snacks.
You can choose to subscribe to a monthly delivery of about 15 different types of snacks in a single box, or one-time purchase to deliver as a gift to a friend or loved one.
We would like everyone to experience a Kawaii Sweet box selected by Japanese who love snacks.
There are many products in Japan that are very popular among foreigners. Unfortunately, some of these products are difficult to obtain overseas, and one such product is confectionery.
Many Japanese sweets have been passed down from generation to generation by many craftsmen. Many companies have researched and improved their snacks and chocolates, which have been loved for a long time. The limited edition also products released seasonally or regionally are of surprisingly high quality.
We would like to offer these sophisticated sweets to people overseas through subscription purchases or as gifts to their loved ones so that they can experience the "realism" of living in Japan.
We would like everyone to experience a Kawaii Sweet box selected by Japanese who love snacks.
You can choose to subscribe to a monthly delivery of about 15 different types of snacks in a single box, or one-time purchase to deliver as a gift to a friend or loved one.
We would like everyone to experience a Kawaii Sweet box selected by Japanese who love snacks.
There are many products in Japan that are very popular among foreigners. Unfortunately, some of these products are difficult to obtain overseas, and one such product is confectionery.
Many Japanese sweets have been passed down from generation to generation by many craftsmen. Many companies have researched and improved their snacks and chocolates, which have been loved for a long time. The limited edition also products released seasonally or regionally are of surprisingly high quality.
We would like to offer these sophisticated sweets to people overseas through subscription purchases or as gifts to their loved ones so that they can experience the "realism" of living in Japan.
What is inside the box?
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Each month we carefully select and pack a box of sweets according to the season and trends, and deliver them to you.
The boxes are a perfect balance of chocolate, salt chips, gummies, homemade snack kitkits, and candy.
The boxes are a perfect balance of chocolate, salt chips, gummies, homemade snack kitkits, and candy.
How can I get Kawaii Sweet box?
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Click here to register to subscribe!
Click Here
Click Here
What is gift plan?
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The Gift Plan is a one-time purchase plan. The box is the perfect gift for friends and family who love sweets and Japanese culture.
If you are considering purchasing a monthly or 3-month plan, but are worried that it may not be what you expected or that you may have difficulty canceling, you can also try out the Gift Plan.
Please try it as a gift to yourself.
If you are considering purchasing a monthly or 3-month plan, but are worried that it may not be what you expected or that you may have difficulty canceling, you can also try out the Gift Plan.
Please try it as a gift to yourself.
Subscription Cycle
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Subscriptions operate on the 15th end of the month and start on the 16th. (Japan time)
The first box can be ordered from 12/16 until 23:59 on 1/15/2023.
The second box can be ordered from 1/16 at 24:00 until 2/15 at 23:59.
The first box can be ordered from 12/16 until 23:59 on 1/15/2023.
The second box can be ordered from 1/16 at 24:00 until 2/15 at 23:59.
Refund policy
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Amounts paid for boxes and services are final and non-refundable.
Please cancel your subscription before your renewal date if you do not wish to be billed for future box fees.
If you encounter any problems, please contact Customer Support.
Click Here
Please cancel your subscription before your renewal date if you do not wish to be billed for future box fees.
If you encounter any problems, please contact Customer Support.
Click Here
Custome fee and tax
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Shipping charges do not include customs fees and taxes.
Please check your country's customs regulations as customs rules differ from country to country.
We do not cover customs fees and taxes. We have no control over import taxes, as these are charged by the local customs authorities themselves.
Please check your country's customs regulations as customs rules differ from country to country.
We do not cover customs fees and taxes. We have no control over import taxes, as these are charged by the local customs authorities themselves.
How much is the shipping fee?
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Shipping information
List of Countries Available for Delivery
Group 1（$10.00 shipping fee )
Scheduled delivery date - 4~20 business days after shipping.
Vietnam, Malaysia, Thailand, Philippines, Hong Kong, Taiwan, Singapore, South Korea
Group2（$12.00 shipping fee）
Scheduled delivery date - 4 ~20 business days after shipping
China, United Kingdom, United State, Canada, Mexico, Italy, Netherlands, Spain, Germany, Vatican City, France, Ireland, Israel, Austria, Greece, Greenland, Switzerland, Sweden, Denmark, Hungary, Monaco, Liechtenstein, Luxembourg, United Arab Emirates, Kuwait, Slovenia, Slovak Republic, Turkey, Bulgaria, Latvia, Romania, Macau, Bangladesh, India, Indonesia, Australia, New Zealand
Fees are based on the latest developments in international shipping conditions and are subject to change.
List of Countries Available for Delivery
Group 1（$10.00 shipping fee )
Scheduled delivery date - 4~20 business days after shipping.
Vietnam, Malaysia, Thailand, Philippines, Hong Kong, Taiwan, Singapore, South Korea
Group2（$12.00 shipping fee）
Scheduled delivery date - 4 ~20 business days after shipping
China, United Kingdom, United State, Canada, Mexico, Italy, Netherlands, Spain, Germany, Vatican City, France, Ireland, Israel, Austria, Greece, Greenland, Switzerland, Sweden, Denmark, Hungary, Monaco, Liechtenstein, Luxembourg, United Arab Emirates, Kuwait, Slovenia, Slovak Republic, Turkey, Bulgaria, Latvia, Romania, Macau, Bangladesh, India, Indonesia, Australia, New Zealand
Fees are based on the latest developments in international shipping conditions and are subject to change.
When will my box be shipped and when will I receive it?
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Boxes will be shipped within 1-4 business days.
My box has not arrived yet.
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Due to the Covid-19 impact on international shipping, we now ship using multiple different carriers depending on your country.
Boxes usually arrive 1-3 weeks after the ship date, but please allow up to 4 weeks as there might be local customs or weather delays.
We contract with other companies to transport our products around the world.
Products shipped from our warehouse are managed by contracted shipping companies and we are unable to respond for missing products.
If for some reason it is returned to our warehouse, we can deliver it again if the customer wishes, but the customer will be responsible for shipping costs.
Boxes usually arrive 1-3 weeks after the ship date, but please allow up to 4 weeks as there might be local customs or weather delays.
We contract with other companies to transport our products around the world.
Products shipped from our warehouse are managed by contracted shipping companies and we are unable to respond for missing products.
If for some reason it is returned to our warehouse, we can deliver it again if the customer wishes, but the customer will be responsible for shipping costs.
My box is broken or missing item
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Conditions for possible resending due to defective product, etc.
・The box is intact and not torn, but the product it was supposed to contain is missing.
・The product was out of date or the food bag was torn when opened.
If any of the above cases apply, you must report the problem within 7 days of receiving the box.
For damaged or missing items, please write down the name of the damaged or missing item here and send a photo and URL.
1. Photo of all sides of the box
2. Photos of all items in the box
3. Photos of individual items that clearly show the damage in question.
Since we cannot monitor shipping conditions and delivery environments, we are unable to provide replacements for damaged boxes, melted chocolate, cracked chips, or misshapen products.
Damaged items will be handled by customer support.
However, we will not cover the shipping costs for returns.
・The box is intact and not torn, but the product it was supposed to contain is missing.
・The product was out of date or the food bag was torn when opened.
If any of the above cases apply, you must report the problem within 7 days of receiving the box.
For damaged or missing items, please write down the name of the damaged or missing item here and send a photo and URL.
1. Photo of all sides of the box
2. Photos of all items in the box
3. Photos of individual items that clearly show the damage in question.
Since we cannot monitor shipping conditions and delivery environments, we are unable to provide replacements for damaged boxes, melted chocolate, cracked chips, or misshapen products.
Damaged items will be handled by customer support.
However, we will not cover the shipping costs for returns.
How do I cancel the subscription?
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Please login to My Page to change your subscription.
How do I skip a month?
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Please login to My Page to change your subscription.